We want you to be satisfied with your purchase.
Eligible returns
- Item arrived damaged or defective
- Wrong item delivered
- Item is unused, in original packaging and reported within 3 days of delivery
Non-returnable items
For hygiene and safety, opened sterile or single-use consumables (such as gloves, syringes and dressings) cannot be returned unless faulty.
How to request
Email info@shebasurg.com with your order number and photos of the issue. We will review it and reply with the next steps.
Refunds
Approved refunds are paid back using the original payment method, or as agreed with you for cash on delivery orders.